FAQ
Find answers to our most frequently asked questions.
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Shipping & returns
How much is shipping? Where do you ship to?
We offer free standard shipping within Australia for all orders over $150 AUD. For orders below this, or international shipping, rates will be calculated at checkout. If you can find your address at checkout - we can ship to you!
Can you tell me more about your shipping process?
All orders before 12PM are dispatched same day (unless we get bombarded with orders bigger than our team can manage, in which case we will let you know!)
For Australian orders, delivery typically takes 3–7 business days. International delivery times may vary depending on your location. You’ll receive a tracking link once your order ships!
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page or the Shop App.
Can I return or exchange my product?
Yes! We offer a 30-day satisfaction guarantee. If you’re not completely in love with Your Rora, you can return or exchange it in the original packaging within 30 days of receiving it. See our Returns Policy link for full details.
General
What is Your Rora?
Your Rora is a thoughtfully designed, minimal ambiance device with built-in white noise and soundscape capabilities. It’s perfect for creating ambiance, calming little ones, hosting parties, or simply setting the mood for relaxation.
What makes Your Rora different?
Unlike clunky or unattractive alternatives, Your Rora is aesthetically gorgeous—it blends seamlessly into your home decor while delivering premium light effects and sound functionality. It’s made to be as stylish as it is practical. We also pride ourselves on our community values, you won't wait weeks for a reply (or for your package to be sent!)
Is Your Rora safe for kids and babies?
Absolutely! Your Rora is designed with safety in mind. We used for our baby from birth (& before - an amazing birthing tool!!)
The lights are gentle & can be used at 100%, 80%, 60% & 40% brightness. The white noise & soundscapes feature is perfect for creating a calming environment for babies and children.
How does Your Rora work?
It’s as simple as plugging it in and turning it on! Included is your USB to USB-C Cable, you just need any USB adapter.
Use the remote or device controls to adjust the light effects & choose your white noise settings.
Do you wholesale?
Yes, we do! 🌟
At Your Rora, we’re thrilled to partner with retailers who share our passion for creating magical, aesthetic spaces. If you’re interested in stocking our ambiance device, we’d love to chat!
Why Wholesale with Us?
- Unique Selling Point: Your Rora stands out for its stunning design and versatile functionality, appealing to a wide range of customers.
- High-Quality Product: Combining white noise, calming soundscapes, and breathtaking light displays, it’s a product that practically sells itself.
- Perfect for All Occasions: From gift-giving to everyday ambiance, Your Rora is a hit across multi demographics.
"Your Rora is an absolute must-have! The aurora lights are breathtaking, creating a peaceful, dreamy atmosphere. The built-in white noise and soothing soundscapes are perfect for relaxing or helping my baby fall asleep. Beautifully designed and functional—highly recommend!"
Amy C, VIC